OUR PRODUCTION TIME IS CURRENTLY 2-4+ BUSINESS DAYS. FOR MORE INFORMATION CONTACT SUPPORT@PRINTEDMINT.COM

Shipping & Returns

COVID-19 DELAYS

Priority Mail's two and three-day service commitments now will be extended to three and four days respectively. Customers will continue to receive end-to-end visibility and improved product tracking. First-Class Package Service (FCPS) two and three-day service commitments will also be extended respectively.

Printed Mint's average production timeline is 2 - 4+ business days on most products. Some products are further delayed noted on the individual product page. Bulk orders of $200+ is 5-7 business days. The day an order is placed is day 0. The next business day is day 1 of the SLA.

IMPORTANT! Please note our Holiday Production Timeline which starts November 15th is located HERE. Production time is extended. 

The day an order is placed is day 0. The next business day is day 1 of the SLA. 

Express Production average production timeline is 1- 2 business days. Please review the seasonal production timeline starting November 15th HERE

International Shipment Restrictions - Do NOT place orders shipping to the following locations: 

https://about.usps.com/newsroom/service-alerts/international/welcome.htm

If you elect to ship to a country that is listed on the USPS suspension list the order will ship but will be held by the postal carrier for an undetermined amount of time. Use caution. Shipping fees are non-refundable. 

Shipping + Delivery

All items are shipped via US Postal Service, DHL, or FedEx and/or its affiliates. Printed Mint reserves the right to select an alternate carrier or shipping method (different from the carrier selected by you at checkout) so long as it does not result in an additional charge to you the customer, or result in the order being delayed beyond the parameters set forth below. Shipping times on wholesale items and the “ship date” are determined by the nature of the product.

*NOTE FedEx is not able to ship to PO Boxes. Anytime you need to ship an order to a PO Box, you must select one of the USPS shipping options at checkout.

Printed Mint does not guarantee estimated shipping carrier timelines. Domestic shipments generally arrive at their desired location within 2-8 business days of the ship date, depending on the shipping method you select. All delivery timelines listed at checkout are estimates only and may vary. Shipping carriers may experience delays that are beyond the estimated arrival date. Printed Mint has no control over shipping carrier delays. Printed Mint cannot replace an order or refund shipping fees due to delays once an order is in the carrier's possession. If a carrier experiences mass carrier delays, we will convey the information we receive via social media or newsletter. You may also reach out to us at any time by contacting support@printedmint.com. *If you are ordering in bulk, your items may ship in multiple boxes. 

Return Policy

Damaged during shipping:
 If your item(s) is damaged during transit, please notify us within 5 Business Days. Upon approval of your claim, your replacement item will be replaced and shipped ASAP.
Completed orders:
 Once your order is placed online, it cannot be canceled for any reason. If you have any questions about product returns, discrepancies, back-ordered items or anything else, please contact the Printed Mint home office directly by emailing – support@printedmint.com.

All return shipping charges will be borne by the Retailer unless the item is being returned because of a manufacturer’s defect. Reshipment fees apply to all returned packages due to an undeliverable address. Credit for shipping charges will be given at the end of the refund process. Printed Mint will refund GROUND SHIPPING charges on returns for defects. ANY OTHER METHOD OF RETURN SHIPPING WILL NOT BE GRANTED.

Replacements:

If a product is deemed defective, a complete inspection of products returned will take place to determine the authentication of a request. If an item is approved for replacement, the original sales order receipt/number must accompany the item being returned. Items that are replaced will be identical to the original order and have the same design unless it is determined by the company that a change would be beneficial.

Retired Product:

Printed Mint will not claim responsibility for any items that may become retired or completely discontinued without notice. Please check our product alert page HERE for the latest product information.  

Product Warranty:

Printed Mint will warrant manufacturer defects for items returned for replacement or repair within 7 days of product delivery date. Items that are defective may only be replaced with the same product and design. Sometimes there will be variations in shape, color, and size of personalized products. Printed Mint makes no warranty or representation as to the fitness for a particular purpose, merchantability, craftsmanship, or any other warranty or guarantees concerning products or services purchased from or through Printed Mint. Items will not be refunded, replaced or exchanged if it is determined that the product is damaged by common discoloring or normal wear. Printed Mint reserves the right to examine each item that is being returned. Under certain circumstances, a Retailer may be contacted to discuss the damaged product(s).

Design:

Due to variations in print material or computer monitor settings, we cannot guarantee your color will be an exact match. Color variance should be expected. Colors may vary on different materials. For example, ordering a ceramic mug to match a glass cutting board – The materials are completely different and may vary in color even when submitting the same color.

Payment, Pricing & Promotions:

Printed Mint reserves the right to have periodic promotions throughout the year. Discounts apply to regular priced items within the guidelines of the promotion. Discounts will be applied to your cart subtotal before taxes and shipping. Applicable taxes and fees will still be applied. The discount is only valid for the dates listed on the promo. You may redeem one promotion code per order.

Viewing Orders:

To view your order simply login to the account, you created when you established a wholesale account. If you forget your password, click on the “Forgot your password” link. All approved wholesalers will create an account with Printed Mint. This will enable you to view pricing and move through the checkout process faster, view and track your orders in your account, and more. Also, you may log in and check the status of your order and track a package, review order history. If you need help with your order, please contact us at wholesale@printedmint.com. We accept all major credit cards and PayPal.

Bulk Orders: 

Orders over $200 are considered bulk orders. Special bulk order packaging may be required to ensure the safe delivery of your items. Deluxe and individual product packaging - gift boxes, cello, ribbon, and solo product packaging and labels are not included in bulk orders. Custom packaging slips, messages, and exterior box label is included. The production time for bulk orders is 5-7 business days*. Express Production may be available on bulk orders for additional fees. Free Shipping - orders exceeding a certain weight requiring shipment by pallet do not apply. Free Shipping on Bulk Orders is ONLY available in the continental US. Hawaii, PR, and Alaska are excluded from Free shipping. Palletized orders may require extended production timelines. Please contact support@printedmint.com for additional information. 

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