Shipping FAQ

Shipping Carrier Timelines

I live in Arizona, can I pickup my order?

What happens to my package when it is returned to sender?

I placed a bulk order (over $200) when will it ship?

Can you use my shipping account to ship my orders?

Do you drop ship?

Do you ship worldwide?

Can I change the shipping address on an order?

What shipping carriers do you use?

My customer said they didn't receive their order but the tracking ID says it was delivered.

How long does it take to ship my order?

Bulk Order Packaging

COVID-19 Impacting Shipments

Design FAQ

What is “Recommended JPEG Quality” and why is it different for some products?

What is “Recommended PPI” and why is it different for some products?

Why use vector graphics if I can only upload rasterized graphics?

What’s the difference between raster graphics and vector graphics?

Why does my artwork appear grainy?

Mockup and Printed Product Results

Can you print white ink?

Do you offer product mockups?

How can my design have transparency if it has to be a JPEG?

Can I save my design files for reordering?

By going through the Product Designer, you can upload and save your files. We always recommend saving your files on your computer or utilizing an online storage service such as Dropbox as backup.

What’s the difference between RGB and CMYK?

What’s the difference between a PNG and a JPEG?

How can I access my designs other than the clicking "Design Product"?

Product FAQ

Will white appear on glass products?

What method do you use to print mugs?

Can I make a product recommendation?

Can I get an image of my product before shipping?

Product Stock Alerts

Order FAQ

How do I order samples?

What are the cutoff dates for holiday orders?

Can I change product quantities after submitting an order?

Can I change my design file after I submit an order?

What is Express Production?

Express Production ensures that your order will be ready to ship within 1-2 business days*. Any Express Production orders submitted after 12 Noon (Arizona time) will be shipped the following business day. Express Production does not include Expedited Shipping, please contact support@printedmint.com for more information on Expedite Shipping.

*During the Holiday season, Nov. 15th - December 31st Express Production increases to 2-3 Business Days.

COVID-19 ALERT - Express Production is now 2-3 business days.

Do you offer POD (print on demand) services?

What is the minimum order?

Do you accept returns?

Do packing slips include pricing or any Printed Mint info?

Can I include a gift message with my orders?

Can I cancel my order?

My order was damaged in transit, will you replace it?

COVID-19 Production Time

Printing FAQ

What is laser heat transfer?

What is dye sublimation?

What products are available with foil printing?

UV Ink and Printing

Clear phone cases, Ornament - Clear Glass Round, and Wood Signs are printed with UV inks cure to tough surfaces that are highly resistant to scratching and wear and tear. Use care with your phone case. The printed design will hold up with typical usage, but the inks may eventually wear. Avoid scratching or marking the print area as this will lead to the removal of the ink from the plastic. The inks sit on top of the substrate and do not absorb into the plastic.

Why is there a white crease on the fabric?


Hours of Operation

Are you an approved Etsy manufacture?

Can I get free samples?

Do you provide a discount on large orders?

I have multiple shops, do I need a second Printed Mint wholesale account?

What's the best way to contact Printed Mint?


Integration FAQ

Do you integrate with Shopify, Etsy, Woocommerce or other eCommerce platforms?

Volume Discount

How does the integration remember my design for future orders?

How does the split design feature work?

How does the remember design feature work?

How do I disconnect the Printed Mint app?